Ph96 Privacy Policy — Your information is completely safe with us

Ph96 (referred to as "we" or "the platform") operates an online betting and gaming service for users in Bangladesh and designated regions. This Privacy Policy explains how ph96 collects your information, why it is collected, where it is stored, and how it is kept secure.

By creating an account or using our services on ph96, you are deemed to have agreed to the terms of this Privacy Policy. We want you to make informed decisions — which is why this policy is written in plain, clear language.

Ph96 only collects information that is strictly necessary to provide our services. Requesting excessive or unnecessary data goes against our policy.

Beyond the information listed above, ph96 does not collect any sensitive personal data — such as religion, political opinions, or health records.

Ph96 collects information through various methods, maintaining full transparency at every step. Collecting data in ways you are unaware of is strictly against our policy.

• Registration Form: Information you provide directly when creating your account.
• Transaction Records: Information automatically collected from deposit, withdrawal, and betting activity.
• Cookies & Tracking Pixels: To understand how the website is being used.
• Customer Support Contact: Records of conversations with support via live chat or email.
• Third-Party Verification: From authorised service providers for identity verification as part of the KYC process.

Ph96 uses the information it collects solely for specific, legitimate, and transparent purposes. We never misuse your data.

• Service Delivery: To manage your account, process payments, and ensure a seamless betting experience.
• Identity Verification: To verify your age and identity for security and legal compliance purposes.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To conduct analytics aimed at improving platform performance and user experience.
• Contact: To send important updates, security alerts, and (where consent is given) promotional offers.
• Legal Obligations: To meet regulatory requirements and assist with legal proceedings.

Ph96 never sells your data. However, in certain circumstances, limited information may be shared with trusted partners — always for legitimate reasons and in a controlled manner.

• Payment Processors: With relevant service providers to process bKash, Nagad, or bank transfer transactions.
• KYC Services: Necessary information is shared with authorized identity verification agencies.
• Technology Partners: With cloud service or software providers supporting platform operations — under strict contractual agreements.
• Legal Authorities: To comply with legal orders from courts or regulatory authorities — only where legally required.

Ph96 employs industry-standard technology to keep your data secure. Our security team monitors systems around the clock and acts swiftly to detect and address any threats.

• 256-bit SSL Encryption: All data transmissions are fully encrypted — completely protected against interception.
• Secure Servers: Your data is stored in industry-certified, secure data centres.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Two-Factor Authentication (2FA): An additional layer of security for account sign-in.
• Password Hashing: Passwords are never stored in plain text — a secure hashing method is always used.
• Fraud Detection System: Unusual login or transaction patterns are automatically monitored.

Ph96 uses cookies on its website. Cookies are small text files stored in your browser that make your next visit smoother and more personalised.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To collect site usage statistics — all data is fully anonymised.
• Marketing Cookies: With your consent only — to show you promotional content from ph96.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform functionalities.

Every ph96 user has clear rights over their own data. We respect and fully uphold these rights.

• Right to Access: You may submit a request to view the information ph96 holds about you.
• Right to Rectification: To correct inaccurate or outdated information, please contact our support team.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: You may request a copy of your data in a readily readable format.
• Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances.
• Right to Object: You may object to your information being used for marketing purposes.

Ph96 does not retain your data for longer than necessary. Core information is kept for as long as your account remains active. After account closure, certain data may be retained for a defined period as required by law.

• Transaction Records: Typically retained for up to 5 years, in accordance with financial regulations.
• KYC Documents: Retained for 3 to 5 years after account closure, as required by regulatory obligations.
• Gaming history: Retained while the account is active and for up to 1 year after closure.
• Communication logs: Support tickets and chat history retained for up to 2 years.

Ph96 is firmly committed to protecting the privacy of minors (those under 18). Our services are intended for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor has created an account on our platform, we will immediately suspend that account and delete all associated data.

Ph96 may update this Privacy Policy as needed. Depending on the nature of the changes, we will inform you in different ways — from in-app notifications to email messages.

• Minor updates: only the "Last Updated" date at the top of the page will change.
• Moderate Changes: A notification will be displayed when you next log in to the platform.
• Major Changes: You will be notified in advance via email or SMS.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, concerns, or requests, please reach out to our dedicated Privacy Team. We take all requests seriously and respond promptly.